frequently asked questions

We currently ship to Greece, Cyprus, and Bulgaria. Free shipping in orders over 50€ within Greece and 100€ within Cyprus and Bulgaria. Standard shipping usually takes 3–7 business days depending on location. International shipping may take a bit longer.

It is your responsibility to provide an accurate shipping address, including apartment numbers, postal codes, and any special instructions.

Shipping addresses cannot be changed once an order is placed. Contact us within 30 minutes of receiving your order confirmation for urgent updates.

If your order is returned to Curlhop, we will either:

• Refund the product cost (shipping non-refundable) or
• Reship to the correct address for an additional shipping fee.

If the package is lost or not returned, Curlhop cannot be held responsible.

For international shipments, customers are responsible for any customs duties, import taxes, or fees. Curlhop is not liable for delays or extra charges due to customs. Orders can only be modified or canceled before they are processed and shipped; shipping addresses cannot be changed once an order is fulfilled.

Please check the shipping number sent to you via email. If you have any questions, please send us an email at orders@curlhop.com

We want you to love your hair—and your Curlhop products! If you are not completely satisfied, you may return products within 30 days of delivery.

To be eligible, items must be unused, unopened, and in their original packaging, with tags and proof of purchase. Non-returnable items include: mini/travel sizes, accessories (combs, brushes, clips, turbans, etc.), perishable goods, custom/personalized products, personal care items, hazardous materials, sale items, and gift cards.

To start a return, email returns@curlhop.com with your order number and reason. Approved returns will receive a return shipping label and instructions. Customers are responsible for return shipping unless the product was damaged or sent incorrectly. Refunds are issued to the original payment method within 5–10 business days after inspection.

Exchanges are handled by returning your item and placing a new order for the desired product.

By placing an order with Curlhop, you confirm that you have read, understood, and agree to our Terms & Conditions. These constitute a legally binding agreement between you and Curlhop. It is your responsibility to ensure that you are fully aware of and comply with these terms before completing any purchase.

Curlhop reserves the right to update, amend, or revise these terms at any time without prior notice. Continued use of our services or website following such changes constitutes acceptance of the updated terms.

For any questions or clarifications regarding these Terms & Conditions, shipping, returns, or product use, please contact support@curlhop.com.

Yes! Curlhop is solely a reseller of haircare products and does not manufacture them. We are not responsible for defective items, allergic reactions, or adverse effects. Individual results may vary depending on hair type, skin sensitivity, or other factors.

We strive to provide accurate product information, but formulations may change. Customers must carefully read product labels, ingredients, and instructions before use. Any liability for defects or adverse effects belongs to the manufacturer, not Curlhop. Our role is to facilitate safe purchases and provide correct information to the best of our knowledge.

Email wholesale@curlhop.com with your business info, location, and interest in carrying our products.

Slide into collabs@curlhop.com with your socials and ideas.

Email your CV or portfolio to careers@curlhop.com.

For any questions or further assistance, please contact our customer service team at hello@curlhop.com. We are here to support you.