Refund policy
Return Period
We want you to love your curls—and your Curlhop products! If you are not completely satisfied with your purchase, you can return products within 14 days of delivery of the last item in your order. This return window is extended over weekends and public holidays.
Under EU consumer law, you have the right to withdraw from your purchase within 14 days without giving any reason. To exercise this right, you must notify us before the 14-day period expires.
Eligibility for Returns
To be eligible for a return, items must:
- Be unused, unworn, and unopened, with all tags.
- Be in their original packaging.
- Include your receipt or proof of purchase.
Non-returnable Items:
- Mini, sample, or travel-size products.
- Accessories (combs, brushes, clips, bonnets, turbans, etc.).
- Perishable goods, custom/personalized items, or personal care items.
- Sale items and gift cards.
- Hazardous materials, flammable liquids, or gases.
How to Start a Return
To request a return, please visit your account and submit a return request through our returns portal: https://account.curlhop.com/orders
Once your request has been reviewed and approved, you will receive further instructions regarding the return process.
Customers are responsible for return shipping costs unless the item was damaged or sent incorrectly. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Shipping costs are non-refundable.
Refunds are issued only after the returned parcel has been received and inspected to ensure it is returned in good condition.
Cancellations
You may cancel your order at any time before it has been fulfilled. To cancel, please contact us immediately at [your email] or submit a cancellation request through your account portal: https://account.curlhop.com/orders
Damages & Issues
Inspect your order immediately upon receipt. Contact returns@curlhop.com if the item is defective, damaged, or incorrect. Curlhop will evaluate the issue and provide guidance to resolve it.
Exchanges
Exchanges are handled by returning the original item and placing a separate order for the new item. We do not offer direct exchanges.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be processed to your original payment method within 5–10 business days. It may take additional time for your bank or credit card company to post the refund.
If more than 15 business days pass after approval, contact returns@curlhop.com.
Legal Disclaimer for Returns
Curlhop does not assume responsibility for personal reactions or injuries arising from the use of returned or purchased products. By returning items, you acknowledge that you have read the product instructions and understand that results may vary based on individual hair or skin characteristics.