frequently asked questions

We currently ship to Greece, Cyprus, Romania, and Bulgaria. Free shipping is available for orders over 60€ within Greece, 100€ within Bulgaria, and 120€ within Cyprus via Box Now. Delivery usually takes 3 to 10 business days depending on the destination; however, this may vary due to courier processing times, seasonal demand, and local delivery conditions.

For countries where we do not currently offer direct shipping, you can still shop our full range through our Skroutz Marketplace store here: Skroutz Marketplace Curlhop, where orders can be placed from additional locations.

Alternatively, feel free to send us a message and we will be happy to assist you further.

It is your responsibility to provide an accurate shipping address, including apartment numbers, postal codes, and any special instructions.

Shipping addresses cannot be changed once an order is placed. Contact us within 30 minutes of receiving your order confirmation for urgent updates.

If your order is returned to Curlhop, we will either:

• Refund the product cost (shipping non-refundable) or
• Reship to the correct address for an additional shipping fee.

If the package is lost or not returned, Curlhop cannot be held responsible.

For international shipments, customers are responsible for any customs duties, import taxes, or fees. Curlhop is not liable for delays or extra charges due to customs. Orders can only be modified or canceled before they are processed and shipped; shipping addresses cannot be changed once an order is fulfilled.

Please check the shipping number sent to you via email. If you have any questions, please send us an email at orders@curlhop.com

We want you to love your hair—and your Curlhop products! If you are not completely satisfied with your purchase, you may return unopened products within 30 days of delivery.

To be eligible, items must be unused, unopened, and in their original packaging, with tags and proof of purchase. Non-returnable items include: mini/travel sizes, accessories (combs, brushes, clips, turbans, etc.), perishable goods, custom/personalized products, personal care items, hazardous materials, sale items, and gift cards.

If free products are included with your order as part of a promotion or offer, these items must also be returned together with the purchased products. If the accompanying free gift is not returned, we reserve the right to delay the refund of the purchase price until the free gift has been received.

To initiate a return, email returns@curlhop.com with your order number and reason. Once approved, we will provide a return shipping label and clear instructions. Customers are responsible for return shipping costs unless the product was damaged or sent incorrectly.

Please note: refunds for returns (unless caused by a mistake on our part or a damaged item) will cover the product value only, not the original shipping charges. Refunds will be issued to the original payment method within 5–10 business days after inspection.

Exchanges can only be processed by returning the original item, receiving a refund, and placing a new order for the desired product.

We offer our customers various discounts, gift vouchers, and promotional coupons. Their use is governed by specific terms and conditions, which are communicated in each applicable case. Unless otherwise stated, each discount or gift voucher may be used only once, and only one voucher of the same type may be applied per purchase. Unless explicitly stated otherwise, discounts and vouchers cannot be combined. If the value of a gift voucher exceeds the total value of the purchase, the remaining balance is not transferred to a new voucher and is not refundable.

All prices for goods and services are shown inclusive of the applicable VAT rate at the time the order is placed. If the VAT rate changes before the sales contract is completed or before the goods are shipped, the customer may be required, depending on the selected payment method, to settle any underpayment of the purchase price. In the event of an overpayment, the seller will contact the customer promptly by email to arrange the appropriate refund method.

You will receive your receipt included with your products. If you require the receipt in a different format, please contact us at info@curlhop.com and we will be happy to assist you.

CURLHOP Rewards Club is our way of giving back. Every purchase and simple action earns you points that turn into real savings, exclusive perks, and early access to drops. Because great curls deserve great rewards.

Anyone with a CURLHOP account can join. It is completely free, instantly active, and built for every curl journey. No subscription. No minimum spend. Just start earning from your first order.

You earn points automatically every time you shop.

For every 1€ spent = 5 points

You can also earn extra points through simple actions like:

• Signing up to our newsletter (+50 points)
• Completing your profile (+50 points)

More points. More value.

Points are collected only on orders placed at curlhop.com. Orders from other websites, retailers, or marketplaces are not included. This keeps your rewards clean, direct, and fully connected to your CURLHOP account.

Before checkout, activate your reward from the bottom right widget on the website. Once activated, your discount code will be generated automatically. At checkout, simply apply the code in the discount field.

Yes. CURLHOP Rewards Club includes tiered levels that reward your journey as you grow with us.

As your points increase, you unlock higher VIP status with exclusive perks, early access, and enhanced rewards.

• IVORY – 500 points (within a calendar year)
• BLUSH – 1500 points (within a calendar year)
• SABLE – 3000 points (within a calendar year)
• ONYX – 6000 points (within a calendar year)

Each level brings you closer to more benefits, more surprises, and a more elevated CURLHOP experience.

Yes. A small minimum order value applies to ensure smooth use of rewards.

Typical structure:

• 5€ discount → minimum order 25€
• 10€ discount → minimum order 50€+
• 20€ discount → minimum order 100€+

Your points always remain yours until you use them.

Only one benefit can be applied per order. You can either use a discount code or redeem points. Your unused points stay safe in your account for your next order.

Points appear shortly after your order is confirmed or shipped.

Some may appear as “pending” first, then automatically activate once your order is completed.

No action needed from your side.

Returned or cancelled items adjust your points automatically.

• Full return → points removed
• Partial return → only related points adjusted

Your balance always stays accurate and fair.

No. Your points do not expire. They stay in your account until you decide to use them.

Yes! Simply log in to your CURLHOP account and visit “Rewards”.

There you can see:

• Available points
• Pending points
• Full reward history

Points are earned only on product value, not on shipping or extra charges.

No. Points are tied to a single account and cannot be merged or transferred. We recommend using one account to unlock rewards faster.

Rewards apply only to online retail orders placed at curlhop.com. Wholesale, phone, or external orders are not included.

If something looks off, your account or email may not match your order history. Our support team can always check and restore your balance quickly. Please email us at support@curlhop.com. Your rewards are always protected.

Yes. Small actions count too:

• Newsletter signup
• Profile completion (birthday)
• Special campaigns or bonus drops

Rewards go beyond shopping.

If we ever update the program, you will always be the first to know via email or your account dashboard.

No. Points are designed as store credit only, redeemable on CURLHOP purchases.

They are your exclusive beauty currency inside CURLHOP.

By placing an order with Curlhop, you confirm that you have read, understood, and agree to our Terms & Conditions. These constitute a legally binding agreement between you and Curlhop. It is your responsibility to ensure that you are fully aware of and comply with these terms before completing any purchase.

Curlhop reserves the right to update, amend, or revise these terms at any time without prior notice. Continued use of our services or website following such changes constitutes acceptance of the updated terms.

For any questions or clarifications regarding these Terms & Conditions, shipping, returns, or product use, please contact support@curlhop.com.

Yes! Curlhop is solely a reseller of haircare products and does not manufacture them. For this reason, we are not responsible for defective items, allergic reactions, or any adverse effects that may occur. Individual results may vary depending on hair type, skin sensitivity, or other personal factors.

While we strive to provide accurate and up-to-date product information, formulations, ingredients, packaging, or instructions may change at the discretion of the manufacturer. Customers are responsible for carefully reading all product labels, ingredient lists, warnings, and usage instructions before use.

Product images displayed on our online store are indicative only and do not constitute a binding representation of the product’s characteristics. Packaging or appearance may differ due to updates or modifications made by the manufacturer.

Any liability for product defects, allergic reactions, or adverse effects lies exclusively with the manufacturer and not with Curlhop. Our role is limited to facilitating safe purchases and providing accurate information to the best of our knowledge.

Email wholesale@curlhop.com with your business info, location, and interest in carrying our products.

Slide into collabs@curlhop.com with your socials and ideas.

Email your CV or portfolio to careers@curlhop.com.

Curlhop is based in Greece. Our office address is Agisandrou 1, Faliraki 85100, Rhodes. Our VAT number is EL037873654. All orders are prepared and shipped directly from Greece. At the moment, we operate primarily online; however, we are pleased to partner with John & Mary’s Supermarket, where all our products are available for in-store shopping and convenient pickup.

For any questions or further assistance, please contact our customer service team at info@curlhop.com. We are here to support you.